The Steps We’re Taking Regarding COVID-19

Twelve Trees Care – The Steps We’re Taking Regarding COVID-19

At Twelve Trees Care we are constantly reviewing the advice of the Government and Public Health (England) to ensure that we are following the appropriate guidance in relation to the protection and care of our residents and clients.  We would like to reassure everyone in the Twelve Trees community that we are doing everything we can for those we care for and those we come into contact with.

We know that these are uncertain times for many and we hope you understand our need to review and change some of our own policies.  We have taken the difficult decision to request that visitors, including families and friends, delay visiting their loved ones at Twelve Trees Care Home at this time until further notice.  If there is a situation that requires a non-routine visit to the Care Home, please contact Nicola Smith or Maria Snape to arrange this.

Likewise, when it comes to our Home Care clients, we ask that visits to them are limited to those absolutely necessary.  This is not only to protect them and you, but also to protect our staff and all those vulnerable people relying on our visits at this time.  If you have concerns about a loved one receiving the essentials they need, please contact Thalia Sattaris or Layla Nicklin, who may be able to offer help with shopping etc.

In addition to the above, we have cancelled our community events and external entertainment providers for the foreseeable future.  However, we will still ensure that vital medical visits are made to those at the Care Home. In addition to the measures expected of our staff, anyone entering the Care Home is now required to follow strict procedures for hand washing and is expected to wear the appropriate personal protective equipment such as gloves and aprons, if needed.

We are lucky to have committed and dedicated teams that are doing all they can to keep our residents and clients safe, entertained and comfortable.  Throughout this period, our teams will do their best to ensure that you can keep up with what your loved ones are up to by posting pictures and messages through our social media platforms when we can, whilst ensuring that we maintain compliance with GDPR legislation.  We will also make the best of use of technology so that you can continue to keep in touch with your loved ones through phone calls, video calls, MS Teams and Face Time, where possible.

We apologise for any inconvenience or disappointment that these decisions may cause, but please be assured that we have taken them to protect the health and well-being of all the residents and clients in our care.  We have not taken these decisions lightly but do feel they are appropriate as precautionary measures and to reduce the potential risk of passing on this terrible virus to vulnerable people and our key workers.

We would really appreciate your support with these measures, and please be reassured that all of the actions we have taken, and will take in the future, have reflected the most current guidance and advice published by the UK Government and Public Health (England).  The health and well-being of our residents, clients, visitors and teams is our number one priority and we will keep you all updated with further developments.

If you have any questions about your loved one’s care, please do not hesitate to contact us.   Alternatively, if you have any queries regarding our management of COVID-19 you can email

Thank you in advance for your patience and cooperation.

Simon Mills