Twelve Trees Care Ltd
Last updated: [15/09/2025]
Twelve Trees Care Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you use our website, enquire about our services, or receive care from us.
We are registered with the Care Quality Commission (CQC) and comply with all relevant data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: Twelve Trees Care Ltd
Registered Office: 17 Priory Road, Sheffield, South Yorkshire, S7 1LW
Company Registration Number: 11712041
CQC Provider Registration: 1-101714226
CQC Location Registrations: 1-113592098 (Residential Care), 1-2452350697 (Home Care)
Contact: admin@twelvetreescare.co.uk
Telephone: 0114 349 7837
We may collect the following personal information when you:
This may include:
When providing care services, we collect sensitive personal information including:
When you visit our website, we may automatically collect:
We process your personal information based on the following legal grounds:
Consent: When you provide explicit consent for specific purposes Contract: To provide care services or fulfil contractual obligations Legal Obligation: To comply with regulatory requirements (CQC, safeguarding duties) Vital Interests: To protect health and safety in emergency situations Legitimate Interests: For business administration and service improvement
We use your information to:
We may share your personal information with:
Healthcare Professionals: GPs, consultants, nurses, and other medical practitioners involved in your care Social Services: Local authorities and social workers coordinating your care Family Members: Next of kin and designated emergency contacts (with appropriate consent) Regulatory Bodies: CQC, local safeguarding boards, and other statutory authorities Professional Services: Legal advisors, accountants, and auditors (under confidentiality agreements) Technology Providers: Secure IT systems and software providers supporting our services Emergency Services: In urgent situations requiring immediate medical attention
We work with carefully selected third-party processors who help us deliver our services:
All third parties are required to maintain appropriate security measures and process data only as instructed by us.
We do not routinely transfer personal data outside the UK. If international transfers are necessary, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses approved by the UK authorities.
We retain care-related personal information in accordance with professional and legal requirements:
Under UK GDPR, you have the following rights:
You have the right to be informed about how we use your personal data (this privacy policy).
You can request a copy of the personal information we hold about you.
You can ask us to correct inaccurate or incomplete personal information.
You can request deletion of your personal data in certain circumstances.
You can ask us to limit how we use your personal information.
You can request a copy of your data in a portable format.
You can object to processing based on legitimate interests or for direct marketing.
You have rights regarding automated decision-making and profiling.
Important Note: Some rights may be limited when we need to process data for regulatory compliance, safeguarding, or vital interests.
We implement appropriate technical and organisational measures to protect your personal information:
Our website uses cookies and similar technologies. Please see our separate Cookie Policy for detailed information about:
We may provide care services to children and young people under 18. When processing children’s data:
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will:
For questions about this Privacy Policy or our data practices:
If you have concerns about how we handle your personal data:
You have the right to lodge a complaint with the supervisory authority:
In line with our duty of care and legal obligations, we may need to share information without consent in situations involving:
We follow established safeguarding procedures and only share necessary information with appropriate authorities.
This Privacy Policy is designed to be transparent and accessible. If you need this information in an alternative format or have difficulty understanding any section, please contact us and we will be happy to help.
