From a Resident Family Member, With Love to All

A heart warming note from a resident’s family member during these tough times. These are the times that we especially appreciate our community and families…

Dear Twelve Trees,

In these strange times you have all been in our thoughts, and hope that you are coping with the constraints put on you all and everyone is fit and keeping well.

Dad is going strong though troubled by what we are hoping are minor ailments but at ninety four we have to expect some problems! But he is in good spirits despite the lockdown and is coping reasonably well with the isolation probably glad of the rest from us all!!! Although he is learning new skills such as Facetime! and WhatsApp video calls! Proving that you are never too old to learn.

We all, but Dad especially, miss our regular visits to 12 Trees and chatting with you all and hearing about your own trials and tribulations, such as Cheryl’s son with his sporting achievements, he must be finding lockdown hard, and Helen’s plans for domination in the house renovation market! I was looking at your website today and it was nice to see many of the familiar faces there.

“My mother was a resident of Twelve Trees Residential Care Home for the last three years of her life. Mum was what we like to think of as one of the ‘Fiesty’ residents, always fiercely independent despite her ever increasing need for care. The staff of Twelve Trees showed Mum endless patience and compassion. I never had any doubt that she was being cared for with great sensitivity, dignity and respect, which was a great comfort.

They were ever alert to her needs be they a medical need or the assistance in every day activities.

There are a wide variety of activities running in the home which residents have the choice to join in, if they wish.

My Father was a frequent regular visitor and together with the rest of the family was always treated with the same care and kindness.

As Mum’s condition deteriorated Twelve Trees were always trying to come up with innovative ways to make her life more comfortable, for which I will always be eternally grateful.

I would have no hesitation in recommending Twelve Trees as a wonderful home from home.”

We will always be so grateful for your wonderful care and attention to Mum and friendship to us all.

I wish you all the best of health at this time and hope you all stay safe,

With love to all


The Steps We’re Taking Regarding COVID-19

Twelve Trees Care – The Steps We’re Taking Regarding COVID-19

At Twelve Trees Care we are constantly reviewing the advice of the Government and Public Health (England) to ensure that we are following the appropriate guidance in relation to the protection and care of our residents and clients.  We would like to reassure everyone in the Twelve Trees community that we are doing everything we can for those we care for and those we come into contact with.

We know that these are uncertain times for many and we hope you understand our need to review and change some of our own policies.  We have taken the difficult decision to request that visitors, including families and friends, delay visiting their loved ones at Twelve Trees Care Home at this time until further notice.  If there is a situation that requires a non-routine visit to the Care Home, please contact Nicola Smith or Maria Snape to arrange this.

Likewise, when it comes to our Home Care clients, we ask that visits to them are limited to those absolutely necessary.  This is not only to protect them and you, but also to protect our staff and all those vulnerable people relying on our visits at this time.  If you have concerns about a loved one receiving the essentials they need, please contact Thalia Sattaris or Layla Nicklin, who may be able to offer help with shopping etc.

In addition to the above, we have cancelled our community events and external entertainment providers for the foreseeable future.  However, we will still ensure that vital medical visits are made to those at the Care Home. In addition to the measures expected of our staff, anyone entering the Care Home is now required to follow strict procedures for hand washing and is expected to wear the appropriate personal protective equipment such as gloves and aprons, if needed.

We are lucky to have committed and dedicated teams that are doing all they can to keep our residents and clients safe, entertained and comfortable.  Throughout this period, our teams will do their best to ensure that you can keep up with what your loved ones are up to by posting pictures and messages through our social media platforms when we can, whilst ensuring that we maintain compliance with GDPR legislation.  We will also make the best of use of technology so that you can continue to keep in touch with your loved ones through phone calls, video calls, MS Teams and Face Time, where possible.

We apologise for any inconvenience or disappointment that these decisions may cause, but please be assured that we have taken them to protect the health and well-being of all the residents and clients in our care.  We have not taken these decisions lightly but do feel they are appropriate as precautionary measures and to reduce the potential risk of passing on this terrible virus to vulnerable people and our key workers.

We would really appreciate your support with these measures, and please be reassured that all of the actions we have taken, and will take in the future, have reflected the most current guidance and advice published by the UK Government and Public Health (England).  The health and well-being of our residents, clients, visitors and teams is our number one priority and we will keep you all updated with further developments.

If you have any questions about your loved one’s care, please do not hesitate to contact us.   Alternatively, if you have any queries regarding our management of COVID-19 you can email

Thank you in advance for your patience and cooperation.

Simon Mills


In Memory of Harry

One of our Homecare client’s, Harry, sadly passed away recently and his family have added a lovely message to the funeral service book.

The service book said:

The family would like to thank everyone for attending the funeral and for cards and messages of sympathy, and a special thanks to the carers and staff from Twelve Trees, who gave Dad examplary care in his last years, and compassionate care in his last weeks.

We are honoured to have known and cared for Harry and we thank his family for their kind words and give them our deepest sympathies.

Caroline the Horticultural Therapist

We’ve been loving our sessions with Caroline the horticultural therapist.

Caroline is passionate about seeing older people’s quality of life improved through working with plants and natures and getting outside. With a background as a speech and language therapist, and having community development experience in South East Asia, Caroline returned to the UK where she trained in horticulture and garden design. She is a member of ASTHP (Association of Social and Therapeutic Horticultural Practitioners) and of Thrive, a national charity using gardening to bring about positive changes in the lives of people living with disabilities and ill health, or people who are isolated, disadvantaged or vulnerable.

Horticultural therapy has shown to have a positive impact on mental health and cognitive functioning. The sessions are well structured and they always bring us a lot of joy!


Thunder The Therapy Husky

We’ve been having regular visits from Thunder the therapy husky.

Thunder is specially trained to show empathy to people around him. He is like a big teddy bear, so soft and cuddly, so there are no nerves from our residents about petting him and playing with him.

Thunder belongs to a family of huskies owned by Adrian and Claire, who’s fathers have both been diagnosed with dementia. They realised that Thunder was reacting differently to their Dads in the early stages of their condition.

Adrian says: “Thunder knew beforehand. When my dad first started to forget things, he would kiss him and sit at his feet.”

Petting animals has been proven to reduce stress and even lower blood pressure. As well as the physical health benefits, contact with Thunder helps remind our residents of much-loved family pets from the past, and sparks many happy memories and conversations.

New Training Academy

We’ve held the first training sessions in our new Training Academy. The sessions we’re delivering are Health & Safety, Fire Safety, Food Safety, and Nutrition & Hydration. The academy will be for new and existing employees.

Pictured is Liam Thornton, Rebecca Dean, Donna Beckingham, Andrea Slack, Joely Brameld and Thalia Sattaris. Well done team!


Summer Fair Fun

Our 2019 summer fair was a big hit! Luckily the weather was fantastic.


We even had the therapy huskies come for a visit.



We were very busy for a few weeks leading up to the event, making gifts and cards to sell at the fair to make money for our activities fund.


Thank you so much to everyone who came along!


Twelve Trees and The Valerie Foundation on TV

Twelve Trees on TV!

We’ve been filmed by ITV to help show the amazing work The Valerie Foundation do. Can you see any of your loved ones on the film?

‘Still Being Out and About’ is a project by The Valerie Foundation. They are hoping to win some funding from The National Lottery towards their project.

The project is for people with dementia and their carers. It aims to improve the health and wellbeing of people who care for someone living with any form of dementia. There will be a particular focus on how they can engage in new things and continue to be out and about. They will look at how they can create positive communication, conversation and language between relatives and loved ones.

We really enjoy our trips out with The Valerie Foundation and we’d absolutely love for them to win some funding from The National Lottery.

Please vote for them to win the funding by following this link –…/still-being-out-and…

It only takes a couple of minutes and you’d be making such a big difference!

Please share so your friends can vote too!

The Twelve Trees Family is Growing!

Both our home care and care home teams have been growing recently, and we’d love to introduce our new staff members to you.

On home care we have had Annabell and Thalia join us, Thalia is the new deputy manager.

In the care home, our new manager Nicola started this January. Leanne who used to work for us has rejoined, and Shaheen has started working with us full time.

We have also had Liz Butler join us in the accounts department.

Welcome to the family everyone!


We Won a Dignity in Care Award!


The Great British Care Awards are a series of regional events throughout the UK and are a celebration of excellence across the care sector.  The purpose of the awards are to pay tribute to those individuals who have demonstrated outstanding excellence within their field of work.

There are twenty-one awards categories available for nomination, which represent all areas of the social care sector, whether it be older people or specialist services, residential or home care. From frontline staff such as care workers and care managers to people who have made an impact in other ways such as training and innovation.

The awards are all-inclusive, bringing together the statutory, independent and voluntary sectors, as well as unpaid carers; promoting joint working. Working in partnership with care partners and local care associations is at the heart of the initiative; working and linking directly with local managers and networks to further promote the event.
We were delighted to bring home The Dignity in Care Award for Yorkshire and The Humber.
We were given the award for demonstrating the significance of maximising client independence, whilst respecting and maintaining privacy and dignity at all times.
We demonstrated the significance of maximising client independence and choice, whilst respecting and maintaining privacy and dignity at all times.

To win, we had to show excellence in the following criteria:

  • Being able to explain what we mean by dignity.
  • Explaining ways to influence others to enhance the dignity agenda (Rights, choices, respect etc.)
  • Providing services that protect, support and promote the dignity in health or social care contexts, in particular, services that encourage respect, privacy, self-esteem, social inclusion and autonomy.
  • Show examples of making a difference to individuals or organizations – sometimes against the odds!
  • Show plans to further improve what we do and the reasons why.
  • Demonstrated the importance of a team approach in achieving improvements in the Dignity Agenda.
  • Identified the skills/attitudes/training needed by staff
  • Demonstrated the benefits of this approach for clients and staff.
  • Feedback was given by the people involved and/or people receiving services.
  • And show how we use being a dignity champion in our work.

We were also nominated for The Care Home Activity Organiser Award.