The Steps We’re Taking Regarding COVID-19

How we are continuing to manage care during the COVID-19 Pandemic

Twelve Trees Care – how we are continuing to manage the challenges of providing care during the COVID-19 pandemic

Now that South Yorkshire has been placed in tier 3, Twelve Trees Care are taking even more steps to ensure that our residents are kept safe as far as is possible.  We continue to remain committed to providing the best possible care for all of the residents within our care home and our clients within the community.  

Our staff within the care home continue to work hard to ensure that the mental health of our residents is taken care of, as well as their physical care.  We are still trying to maintain as much normality as possible for the sake of our residents, but the Government’s response to tackling COVID-19 has meant that we’ve had no option other than to make changes to the way we work.  This can be difficult for some of our residents to understand, but we’re doing everything we can to ensure we’re responding to their needs and wishes as best as we can.

Our policy to restrict non-essential visits to the care home continues to prove extremely successful in keeping the virus out of the care home.  We have continued to avoid using agency workers who have been working in other care homes and residents continue to be fully supported by our local GP and district nurse teams.

We really do appreciate the support and understanding we’ve had from family members of residents, particularly in relation to visiting their loved ones.  We know this is difficult for both residents and family members not being able to see their loved ones as much as they’d like to, but we are doing everything we can to keep everyone safe.  We continue to use technology where we can, as an alternative to face-to-face visits, and we’re expanding the technology available so that there can be more interaction between residents and their families remotely.  We know it’s not the same, but we believe this measure will help to protect everyone.

As has always been the case, if you have a situation that requires a non-routine visit to the care home, please contact Nicola Smith or Maria Snape to arrange this.

We are carrying on with as many activities as we can at our care home to keep our residents entertained, active and happy.  The whole care home has now been completely refurbished and we have a lot more space with enhanced facilities for our residents to take advantage of.  Chair aerobics, movie shows, and sing-alongs are amongst the most popular activities, along with playing games and completing jigsaws.  

Although the weather is turning, we’re still managing to get outside when we can.  We also have the use of our new Twelve Trees Care accessible car and have managed a few trips out into Derbyshire.

Our staff in the Home Care team are as busy as ever making sure that our clients continue to receive the care they need.  We are fortunate to have been able to offer additional to support to clients who need or would like it.  For many clients, our carers may be the only person they see for long periods of time as lockdown and isolation has prevented family and friends from visiting them.  We’ve responded to concerns from clients and family members, offering additional services such as shopping and medication collection for those clients who need a little extra support at this time.  We’ve also been able to provide much needed companionship and a link to the outside world to help combat loneliness and isolation.

We want to make sure that no-one in the community goes without the care and support they need.  We also understand that, at this time of year, people may want some help with Christmas shopping or some companionship.  If you have concerns about a loved one needing some support, whether that be on a temporary or permanent basis, please contact Layla Nicklin or Emma Ward on 0114 258 3802, for more information on how we can help.

Throughout this pandemic, we have heard about a lack of testing and PPE (Personal Protective Equipment) available to care providers.  We are fortunate that we have been able to maintain healthy stocks of all required PPE throughout the pandemic, helping us to protect our staff, residents and clients.  We are regularly testing our residents and staff members in the care home and we also now have tests available to our home care staff.  We communicate with our staff regularly, reminding everyone about the PPE and requirements to isolate, as well as keeping them up to date with what’s happening in the area.  We’re also writing to our clients and family members regularly to update them of any changes the pandemic throws our way.

Once again, we’d like to say a huge thank you to the families and friends of our residents and clients for their continued support and understanding through this pandemic.  It has been tough and will be for a while, but the policies we have in place are for the protection of the residents, clients and the staff taking care of them.  We have, and will continue to, follow the advice published by the UK Government and Public Health (England) and we sincerely thank you for your understanding.

We are also really appreciative of the cards, pictures, messages and support we continue to receive from the wider community.  These are the things that really make a difference to the day to day lives of our residents, clients and staff members.

Our staff have been on the frontline of this pandemic since it first started and have been working hard to care for and protect some of the most vulnerable people in society.  They continue to provide the highest quality of care and dedication, whilst helping our residents and clients to feel safe and adjust to the ever-changing demands this virus presents us with.  These keyworkers are our superheroes and we would like to thank them all for what they continue to do for those within our Twelve Trees family!

If you have any questions about the care we are providing to your loved one, or if you’re interested in learning more about the services we provide at our care home or in the community, please feel free to contact us.   

If you have any queries regarding our management of COVID-19, please feel free to contact me by email at


Simon Mills


From a Resident Family Member, With Love to All

A heart warming note from a resident’s family member during these tough times. These are the times that we especially appreciate our community and families…

Dear Twelve Trees,

In these strange times you have all been in our thoughts, and hope that you are coping with the constraints put on you all and everyone is fit and keeping well.

Dad is going strong though troubled by what we are hoping are minor ailments but at ninety four we have to expect some problems! But he is in good spirits despite the lockdown and is coping reasonably well with the isolation probably glad of the rest from us all!!! Although he is learning new skills such as Facetime! and WhatsApp video calls! Proving that you are never too old to learn.

We all, but Dad especially, miss our regular visits to 12 Trees and chatting with you all and hearing about your own trials and tribulations, such as Cheryl’s son with his sporting achievements, he must be finding lockdown hard, and Helen’s plans for domination in the house renovation market! I was looking at your website today and it was nice to see many of the familiar faces there.

“My mother was a resident of Twelve Trees Residential Care Home for the last three years of her life. Mum was what we like to think of as one of the ‘Fiesty’ residents, always fiercely independent despite her ever increasing need for care. The staff of Twelve Trees showed Mum endless patience and compassion. I never had any doubt that she was being cared for with great sensitivity, dignity and respect, which was a great comfort.

They were ever alert to her needs be they a medical need or the assistance in every day activities.

There are a wide variety of activities running in the home which residents have the choice to join in, if they wish.

My Father was a frequent regular visitor and together with the rest of the family was always treated with the same care and kindness.

As Mum’s condition deteriorated Twelve Trees were always trying to come up with innovative ways to make her life more comfortable, for which I will always be eternally grateful.

I would have no hesitation in recommending Twelve Trees as a wonderful home from home.”

We will always be so grateful for your wonderful care and attention to Mum and friendship to us all.

I wish you all the best of health at this time and hope you all stay safe,

With love to all


In Memory of Harry

One of our Homecare client’s, Harry, sadly passed away recently and his family have added a lovely message to the funeral service book.

The service book said:

The family would like to thank everyone for attending the funeral and for cards and messages of sympathy, and a special thanks to the carers and staff from Twelve Trees, who gave Dad examplary care in his last years, and compassionate care in his last weeks.

We are honoured to have known and cared for Harry and we thank his family for their kind words and give them our deepest sympathies.

Caroline the Horticultural Therapist

We’ve been loving our sessions with Caroline the horticultural therapist.

Caroline is passionate about seeing older people’s quality of life improved through working with plants and natures and getting outside. With a background as a speech and language therapist, and having community development experience in South East Asia, Caroline returned to the UK where she trained in horticulture and garden design. She is a member of ASTHP (Association of Social and Therapeutic Horticultural Practitioners) and of Thrive, a national charity using gardening to bring about positive changes in the lives of people living with disabilities and ill health, or people who are isolated, disadvantaged or vulnerable.

Horticultural therapy has shown to have a positive impact on mental health and cognitive functioning. The sessions are well structured and they always bring us a lot of joy!


Thunder The Therapy Husky

We’ve been having regular visits from Thunder the therapy husky.

Thunder is specially trained to show empathy to people around him. He is like a big teddy bear, so soft and cuddly, so there are no nerves from our residents about petting him and playing with him.

Thunder belongs to a family of huskies owned by Adrian and Claire, who’s fathers have both been diagnosed with dementia. They realised that Thunder was reacting differently to their Dads in the early stages of their condition.

Adrian says: “Thunder knew beforehand. When my dad first started to forget things, he would kiss him and sit at his feet.”

Petting animals has been proven to reduce stress and even lower blood pressure. As well as the physical health benefits, contact with Thunder helps remind our residents of much-loved family pets from the past, and sparks many happy memories and conversations.

New Training Academy

We’ve held the first training sessions in our new Training Academy. The sessions we’re delivering are Health & Safety, Fire Safety, Food Safety, and Nutrition & Hydration. The academy will be for new and existing employees.

Pictured is Liam Thornton, Rebecca Dean, Donna Beckingham, Andrea Slack, Joely Brameld and Thalia Sattaris. Well done team!


Summer Fair Fun

Our 2019 summer fair was a big hit! Luckily the weather was fantastic.


We even had the therapy huskies come for a visit.



We were very busy for a few weeks leading up to the event, making gifts and cards to sell at the fair to make money for our activities fund.


Thank you so much to everyone who came along!


Twelve Trees and The Valerie Foundation on TV

Twelve Trees on TV!

We’ve been filmed by ITV to help show the amazing work The Valerie Foundation do. Can you see any of your loved ones on the film?

‘Still Being Out and About’ is a project by The Valerie Foundation. They are hoping to win some funding from The National Lottery towards their project.

The project is for people with dementia and their carers. It aims to improve the health and wellbeing of people who care for someone living with any form of dementia. There will be a particular focus on how they can engage in new things and continue to be out and about. They will look at how they can create positive communication, conversation and language between relatives and loved ones.

We really enjoy our trips out with The Valerie Foundation and we’d absolutely love for them to win some funding from The National Lottery.

Please vote for them to win the funding by following this link –…/still-being-out-and…

It only takes a couple of minutes and you’d be making such a big difference!

Please share so your friends can vote too!

The Twelve Trees Family is Growing!

Both our home care and care home teams have been growing recently, and we’d love to introduce our new staff members to you.

On home care we have had Annabell and Thalia join us, Thalia is the new deputy manager.

In the care home, our new manager Nicola started this January. Leanne who used to work for us has rejoined, and Shaheen has started working with us full time.

We have also had Liz Butler join us in the accounts department.

Welcome to the family everyone!


We Won a Dignity in Care Award!


The Great British Care Awards are a series of regional events throughout the UK and are a celebration of excellence across the care sector.  The purpose of the awards are to pay tribute to those individuals who have demonstrated outstanding excellence within their field of work.

There are twenty-one awards categories available for nomination, which represent all areas of the social care sector, whether it be older people or specialist services, residential or home care. From frontline staff such as care workers and care managers to people who have made an impact in other ways such as training and innovation.

The awards are all-inclusive, bringing together the statutory, independent and voluntary sectors, as well as unpaid carers; promoting joint working. Working in partnership with care partners and local care associations is at the heart of the initiative; working and linking directly with local managers and networks to further promote the event.
We were delighted to bring home The Dignity in Care Award for Yorkshire and The Humber.
We were given the award for demonstrating the significance of maximising client independence, whilst respecting and maintaining privacy and dignity at all times.
We demonstrated the significance of maximising client independence and choice, whilst respecting and maintaining privacy and dignity at all times.

To win, we had to show excellence in the following criteria:

  • Being able to explain what we mean by dignity.
  • Explaining ways to influence others to enhance the dignity agenda (Rights, choices, respect etc.)
  • Providing services that protect, support and promote the dignity in health or social care contexts, in particular, services that encourage respect, privacy, self-esteem, social inclusion and autonomy.
  • Show examples of making a difference to individuals or organizations – sometimes against the odds!
  • Show plans to further improve what we do and the reasons why.
  • Demonstrated the importance of a team approach in achieving improvements in the Dignity Agenda.
  • Identified the skills/attitudes/training needed by staff
  • Demonstrated the benefits of this approach for clients and staff.
  • Feedback was given by the people involved and/or people receiving services.
  • And show how we use being a dignity champion in our work.

We were also nominated for The Care Home Activity Organiser Award.